Support
HouseChief help and support
Have a question, or something isn't working? Email us at support@housechief.app, or use Contact support or Send feedback in Settings. Quick fixes for the most common questions are below.
Contact us
Email support@housechief.app. We answer by email.
- Contact support in Settings opens an email to us with your app version filled in, so we can help faster.
- Send feedback in Settings sends a short note straight to the HouseChief team.
- If you can't sign in, email us from the address you use for HouseChief.
Signing in
- Parents sign in with their email and password, or with a passkey, Google or Apple if they set one up.
- Forgot your password? The other parent in your family can set a new one in Settings → Sign-in passwords. If you're the only parent, email us.
- Kids don't sign in. They use a profile on a parent's device: tap your name at the top and pick the kid.
Notifications
Turn notifications on in Settings → Notifications on each phone or computer, then tap Send a test. If nothing arrives, check that notifications for HouseChief (or for your browser) are allowed in your phone's or computer's settings.
Your plan
Your family's plan is managed on the website: sign in at housechief.app and open Settings → Plan. The account owner can change it; other parents can see it.
Deleting your account
You can delete your family's account, or just your own, yourself in Settings. The steps, and what's deleted, are on Delete your HouseChief account.
Privacy and terms
The privacy summary says what we keep and why, in plain language. The Terms of Service are a separate page.
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